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Resort Shareholder Lounge
RHS SERVICES
Management and administrative functions within the Leisure /Hospitality Industry;
Management services to Timeshare Associations as delegated by their Non-Executive Boards;
Contract processing and financial administrative functions;
Corporate Governance
RHS's standard scope is flexible and may be customised to a particular property's unique challenges and requirements. Our Managing Agent services are based upon a detailed analysis of the specific requirements of the Board of Directors as well as the inherent qualities and potential of the property.
RHS EXPERTISE
Effective financial and facility management are RHS's priority focuses and strengths, underpinned by well-established and customised infrastructure. Defining an accurate property budget from the outset and reporting a monthly performance to budget with creditors payment schedule, enables recoveries and variances to be firmly managed. Effective financial management and reporting is a key component and competitive advantage of RHS's service.
Raising the bar, every day.
RHS SERVICES DEPARTMENTS
RHS strives continuously to add value to our shareholders holiday experience and vacation property of choice.
With our Head Office based in Pretoria, RHS operates across South Africa as well as in Kenya and Botswana. We understand the scope and nature of property management required to enhance properties and their asset values. Property management and property financial services are our core businesses and primary strategic focus areas.
Property Administration
Call Centre
Correspondence
Quality Assurance
The Member Services Team believes that every successful branch in the Company has two core philosophies. The first - the future can be better than the present; and second - we have the power to
make it so. Armed with this idea, they reflect what they desire, become what they respect, mirror what they admire and provide our customers with the best service possible.
The Member Services departments include Property Administration, the Call Centre, Correspondence and Quality Assurance.
These departments make sure that customers and stakeholders are the main focus. Their core objective is then not just about completing tasks and administrative functions but making sure that
all stakeholders are satisfied; this is the best business strategy of all - championing the customer.
Legal Services
Corporate Governance
Consumer Compliance
Legal Services
The Legal Services Department renders comprehensive key legal services to RHS and all the entities it manages. It strives towards providing excellent in-house legal service that remains abreast of the latest statutory developments in the Industry.
Corporate Governance
The RHS Corporate Governance Team has established that excellence and success comes down to conscious choice, good attitude and discipline. We attend to the corporate integrity of the business through the application and monitoring of statutory matters, processes, policies, laws and directives. This consequently ensures the smooth administration and control of the various entities within the RHS management portfolio.
Consumer Compliance
The Consumer Compliance Departments attend to all matters that are Debt Review, Estate Late, VOASA, NCC, CGSO Ombud related.
The Consumer Compliance Departments strive to attend to all matters in an efficient manner and provide solutions in the best interest of all parties, within the framework of their mandate.
Jayvac Interiors
Agusto Procurement
Tantum IT Services
Laboria Solutions
Wild Side Creative
AGUSTO PROCUREMENT
Procurement Services
NORMS
Housekeeping &
Maintenance
On-site Resort Management Teams
NORMS
The NORMS Department forms part of the off-site Resort Management Team and is the main contact between RHS Head Office and the various entities the Company manages.
Housekeeping & Maintenance
Housekeeping and Maintenance are vital aspects of hospitality management. The quality of these services can make or break guests' experience and, as such, our ideal is housekeeping and maintenance services done so well, that guests hardly notice them happening. We understand that no amount of glamour or courteousness, or any standard of service, can rival the satisfaction a customer experiences upon finding a spotless, sanitary, well-maintained accommodation, or amenity.
These core resort and hotel operations can mean the difference between a much-loved destination, and one that guests are unlikely to visit again. The vision for our Housekeeping and Maintenance Teams is set around creating a home away from home environment for our guests.
On-site Management Teams
RHS On-site Resort Management ensures that the local authenticity of each Resort it manages is championed. We celebrate the individuality of each property and like to keep things fresh and exciting, but more importantly warm and inviting. The On-site Resort Management facilitates and manages the link between RHS Head Office and the On-site Resort Teams.
The On-site Team champions the RHS philosophy of going beyond just doing and completing tasks, but actually making a difference in guests' lives. In their mind, the best things in life are the people you meet, the places you see, the memories you make along the way. The Team aims to improve the experience of guests because it is less about what the Team says and more about how guests feel. We recognise that every interaction is an opportunity to make a positive impact on others and seek every opportunity to do this. With this mind set, we ensure optimum Resort management and on-site service excellence to members and guests.